D & D Automotive, Auto Repair & Service, Tucson, AZ
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Call us for all your car needs! 520-296-7705

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RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Our aftermarket parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


http://www.righttorepair.org/



ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • BBB Accredited Business
  • Parts Plus
  • Car Care Aware

Testimonials

  • The service is always swift and dependable and the staff are great to deal with. I recommend them highly.
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  • Took my daughter's car in for something that I messed up and they very quickly found the problem and fixed it for a reasonable fee. I was very happy with this. Thanks
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  • After spending $2k at a different shop trying to get the check engine light off on my 2001 Ram, D&D had the problem solved in less than an hour. I highly recommend this shop and will be returning to them for all of my vehicle repairs from now on.
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  • D & D are the only place I trust to work on my cars! They have always been prompt,courteous and fair priced. I give them the highest recommendation possible!
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  • I have been using D&D for about one year now and couldn't be happier, They charge a fair price and stand behind there work, I can honestly recommend them to anyone that needs work on there car or truck, My wife felt very comfortable as did my mother-in-law when dealing with them alone. My point is they treat woman well, As many places talk down to woman. So feel safe using them, they are honest and friendly.
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  • honest! that is the best way to describe them.
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  • I love that they are dependable and easy to set up appointments. Highly recommend.
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  • I've been very happy with the work that D& D auto has done on our cars. They are honest and reliable. When I had a vehicle that would cost more to repair than the car was worth, they told me that instead of trying to just get more work for themselves. They have reasonable prices & work on your car when your appointment is scheduled.
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  • I bring all my vehicles to D&D Automotive ! We have had stellar work and customer service every time . From oil changes to Ac repair we have all of our vehicle needs met here . We get VIP service every time and we will alway recommend their service .
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  • They were honest and had all the equipment to do what I needed done and didn't try to up sale me even though I told them there was electrical issues I gotta fix. I would definitely recommend plus its not half done work like most other shops in tucson.
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