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Call us for all your car needs! 520-296-7705

PARTS PLUS

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • Parts Plus
  • Car Care Aware

Testimonials

  • The service is always swift and dependable and the staff are great to deal with. I recommend them highly.
    -Thomas D.

  • Took my daughter's car in for something that I messed up and they very quickly found the problem and fixed it for a reasonable fee. I was very happy with this. Thanks
    -Dave D.

  • After spending $2k at a different shop trying to get the check engine light off on my 2001 Ram, D&D had the problem solved in less than an hour. I highly recommend this shop and will be returning to them for all of my vehicle repairs from now on.
    -Debbie S.

  • D & D are the only place I trust to work on my cars! They have always been prompt,courteous and fair priced. I give them the highest recommendation possible!
    -Len W.

  • I have been using D&D for about one year now and couldn't be happier, They charge a fair price and stand behind there work, I can honestly recommend them to anyone that needs work on there car or truck, My wife felt very comfortable as did my mother-in-law when dealing with them alone. My point is they treat woman well, As many places talk down to woman. So feel safe using them, they are honest and friendly.
    -Gerard R.

  • honest! that is the best way to describe them.
    -Wendy C.

  • I love that they are dependable and easy to set up appointments. Highly recommend.
    -Nora P.

  • I've been very happy with the work that D& D auto has done on our cars. They are honest and reliable. When I had a vehicle that would cost more to repair than the car was worth, they told me that instead of trying to just get more work for themselves. They have reasonable prices & work on your car when your appointment is scheduled.
    -Alisa R.

  • I bring all my vehicles to D&D Automotive ! We have had stellar work and customer service every time . From oil changes to Ac repair we have all of our vehicle needs met here . We get VIP service every time and we will alway recommend their service .
    -Bella P.

  • They were honest and had all the equipment to do what I needed done and didn't try to up sale me even though I told them there was electrical issues I gotta fix. I would definitely recommend plus its not half done work like most other shops in tucson.
    -Chirs P.